Claim Procedure


- VASS is always available 24/7 to serve all the needs of customers from providing information about products, receiving services, guiding and monitoring claim procedure, through hotline 1900 9249

- With a team of scene surveyors and standard linked garage system, spread across the country, VASS commit bringing to customers indemnity services quickly, timely and accurately.

If you buy car insurance in VASS, when the incident occurred, simply perform the following steps:

- Call emergency 1900 9249 for advices and opening indemnity file.
- Bring the car to linked garage for repairing
- Get back the car after it has been repaired

When incidents occur unintentionally, please report immediately to the police (within 24 hours) if:

- There are injured (or dead) people to take emergency at the hospital
- Accidents involving damage of the third party
- Stolen vehicles, robbery, destruction or other cases under the guidance of the police


Photos of Damage

Guarantee letter form

Received accident information form

Announcement of settlement result

Combining resolve accident form

Informing indemnification form

Informing accident and claim requested form

Verification report of accident form

Accident’s scene diagram form

Give- receive statement and collecting document instruction form

Informing damage on devolve

Appendix inspection report form

3th party’s property assessment report form

Propose repair plan form

Suggesting supplementary documents form (1, 2, 3 times)

Accident’s conclusion statement

Confirm driver license form

Revoking material records form

Records between assessor and client

Notice of reparing costs

Notice of Damage